Last Updated: January 15, 2024
This Refund Policy describes how TRW LearnForge ("we," "us," or "our") handles refund requests for our online courses, subscriptions, and services. We strive to provide high-quality educational content and ensure customer satisfaction.
1. Refund Eligibility
We offer refunds under specific circumstances to ensure fairness to both our students and our educational platform.
Eligible for Refund
- Course purchased within the last 7 days with less than 20% completion
- Technical issues that prevent access to course content that we cannot resolve
- Duplicate purchases made by mistake
- Course significantly differs from its description
Not Eligible for Refund
- Course completion exceeding 20% of content
- Subscription fees after 7 days of billing cycle
- Change of mind after extensive course access
- Failure to meet course requirements or expectations
- Discount purchases or promotional offers (unless specified)
2. Refund Process
Follow these steps to request a refund for your TRW LearnForge purchase:
Submit Refund Request
Contact our support team within 7 days of purchase with your order details and reason for refund request.
Review Period
Our team will review your request within 2-3 business days. We may contact you for additional information.
Approval & Processing
If approved, we will process your refund to the original payment method within 5-10 business days.
Confirmation
You will receive email confirmation once your refund has been processed.
3. Refund Timeline
The complete refund process typically follows this timeline:
Day 1
Refund request submitted
Days 2-3
Request reviewed by our team
Days 4-5
Refund processed (if approved)
Days 6-15
Refund appears in your account (varies by payment method)
4. Subscription Cancellations
For subscription-based services:
- You can cancel your subscription at any time
- Cancellation will prevent future charges but does not qualify for refund of already paid periods
- You retain access to the subscription until the end of your current billing period
- To cancel, go to your account settings or contact our support team
5. Special Circumstances
We understand that sometimes exceptional situations occur:
Medical Emergencies
With proper documentation, we may consider refunds for medical emergencies that prevent course completion.
Technical Issues
If we cannot resolve persistent technical problems preventing course access, full refunds will be provided.
6. Course Transfer Option
Instead of a refund, you may be eligible to transfer to a different TRW LearnForge course:
- Course transfers are available within 14 days of purchase
- You can transfer to any course of equal or lesser value
- If transferring to a higher-priced course, you'll pay the difference
- Each purchase is eligible for one transfer only
7. Refund Methods
Refunds are processed to the original payment method:
| Payment Method | Refund Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Depends on your bank's processing time |
| PayPal | 3-5 business days | Usually faster than card payments |
| Bank Transfer | 7-14 business days | International transfers may take longer |
| UPI (India) | 1-3 business days | Fastest method for Indian users |
8. Frequently Asked Questions
What if I change my mind after starting a course?
If you've completed less than 20% of the course content and it's within 7 days of purchase, you may be eligible for a refund. Beyond that, we encourage you to contact our support team to discuss your concerns - we might be able to help you get more value from the course.
Can I get a refund if I don't like the instructor's teaching style?
We provide preview videos and course descriptions to help you evaluate the teaching style before purchase. Refunds aren't typically granted for teaching style preferences, but we encourage you to contact support if you're having specific issues.
What if the course doesn't meet my expectations?
If the course significantly differs from its description, you may be eligible for a refund. Please contact our support team with specific details about how the course didn't meet your expectations based on the course description.
Do you offer partial refunds?
We generally don't offer partial refunds. However, in exceptional circumstances, our support team may consider partial refunds on a case-by-case basis.
What happens to my certificate if I get a refund?
If you receive a refund, any certificates earned will be revoked and you'll lose access to the course materials.
9. Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us:
TRW LearnForge Support
Email: Contact@trwenterprises.site
Phone: (+91) 9162872185
Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24 hours
Need Immediate Help?
For faster resolution, include the following in your refund request:
- Your full name and email associated with the account
- Order number or transaction ID
- Course name and purchase date
- Detailed reason for refund request
Terms of Service
Read our complete terms and conditions for using TRW LearnForge services.
View Terms